All three go to the same engineer, same day, business hours Perth time.
All three go to the same Australian engineer, same day, business hours Perth time.
Replies typically within the hour, business hours, Perth time. After hours email gets first response next business day.
[email protected] →No deck, no pitch. 30 minutes on what you have, what you need, and what we’d do. Calendar self-serve.
Direct line. Voicemail picks up out-of-hours; existing clients have the P1 escalation number separately.
+61 421 346 887 →Alkimos WA 6038, Australia. We can remote-in to support clients anywhere in Australia. On-site for managed clients in greater Perth as needed.
Established 2011
Mon–Fri, 8:00am–6:00pm AWST. After hours by arrangement for managed clients on Silver / Gold tiers.
P1 emergency: 24/7 for managed clients (separate number)
A Support Representative will get in touch.
A Support Representative will be in touch the same business day.
No deck, no pitch — walk your environment with a senior Australian practitioner. Confidential by default.
I built this business because I wanted to do Managed services properly — for a small number of clients, at a senior level, with the same person on the end of the phone every time. The work is too important and the stakes are too high for anything less.
Behind the formal qualifications: a Cyber Security degree from the University of the Sunshine Coast, currently working on my Master’s, plus a continuous stack of Microsoft, Acronis and Nerdio certifications — the ones that have to be renewed because the threats don’t stay still.
Behind the certifications: thirty years of doing the work. I cut my teeth in consulting, then went to Cisco on the team building the original iPhone — Cisco’s VoIP handset, the trademark Apple later acquired in the 2007 settlement. At TPG in 1999 I sold frame-relay networks when frame-relay was the cutting edge of business connectivity. I built and sold a Sydney-based MSP called Online IT before relocating to Perth.
Three decades of watching what’s actually changed and what hasn’t. The technology has changed almost beyond recognition. The principles haven’t. Identity first. Backup that has actually been tested. A senior practitioner who knows your environment. Calm in an incident. Honest answers when the answer is “no.”
That’s whedo.it. That’s the brief. That’s why long-tenure clients don’t leave.
— Warren Ephron, Director