Plain English. APP compliant. No third-party tracking, no sold data, no surprises.
Plain English. Australian Privacy Principles compliant. Last updated May 2026.
If you fill in a form on this site, you’re sharing your name, email, and message with us. We use it to reply, and only to reply. We don’t sell, share, or repurpose your information. Stop reading here if that covers your concern.
whedo.it Pty Ltd ATF whedo trust (ABN 32 457 075 010), trading as whedo.it, is a managed IT services business operated by Warren Ephron (the “Director”). Registered office: Alkimos WA 6038, Western Australia. We can remote-in to support clients anywhere in Australia. We are bound by the Australian Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
When you contact us through this website, we collect only what you provide:
When you become a client, we additionally collect information necessary to deliver IT services: business name and ABN, contact details for your team, network and licensing inventory, and as relevant, technical configuration data we need to manage your environment.
We do not knowingly collect information about anyone under 18.
We use your information to:
We do not sell or rent your information to anyone, ever. We share information only with:
All these third parties are bound by their own privacy obligations and use information only to deliver their services to us.
All client data is stored on Australian-hosted Microsoft Azure infrastructure. Backups are held within Australia per Acronis’ AU region. Email correspondence is hosted on Microsoft 365 in Australian data centres. We do not transfer your information overseas without your explicit consent.
Enquiry information is kept for 24 months from your last contact. Client account information is kept for the duration of the engagement plus 7 years (to meet ATO record-keeping requirements). After that, we securely delete it.
Under the APPs, you have the right to:
To exercise any of these rights, email [email protected] with the subject “Privacy request”. We respond within 30 days.
This website uses minimal cookies: one to remember your light/dark theme preference, one to remember dismissed modal interactions. We do not use third-party advertising or analytics cookies. We do not load Facebook Pixel, Google Analytics, or any other behavioural tracking.
If a data breach occurs that creates a risk of serious harm to you, we will notify you and the Office of the Australian Information Commissioner within the timeframes mandated by the Notifiable Data Breaches scheme. As an MSP, this is a baseline we hold ourselves to before we hold clients to it.
If we update this policy, the “last updated” date at the top changes. For material changes, we’ll notify clients directly by email. Continued use of the site after a change constitutes acceptance.
Privacy questions or concerns: [email protected] · +61 421 346 887.
This policy is provided for transparency and is not legal advice. If you require formal guidance about the Australian Privacy Principles as they apply to your own business, consult a qualified lawyer.
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No deck, no pitch — walk your environment with a senior Australian practitioner. Confidential by default.
I built this business because I wanted to do Managed services properly — for a small number of clients, at a senior level, with the same person on the end of the phone every time. The work is too important and the stakes are too high for anything less.
Behind the formal qualifications: a Cyber Security degree from the University of the Sunshine Coast, currently working on my Master’s, plus a continuous stack of Microsoft, Acronis and Nerdio certifications — the ones that have to be renewed because the threats don’t stay still.
Behind the certifications: thirty years of doing the work. I cut my teeth in consulting, then went to Cisco on the team building the original iPhone — Cisco’s VoIP handset, the trademark Apple later acquired in the 2007 settlement. At TPG in 1999 I sold frame-relay networks when frame-relay was the cutting edge of business connectivity. I built and sold a Sydney-based MSP called Online IT before relocating to Perth.
Three decades of watching what’s actually changed and what hasn’t. The technology has changed almost beyond recognition. The principles haven’t. Identity first. Backup that has actually been tested. A senior practitioner who knows your environment. Calm in an incident. Honest answers when the answer is “no.”
That’s whedo.it. That’s the brief. That’s why long-tenure clients don’t leave.
— Warren Ephron, Director