Three tiers. One Australian business. SLAs in writing.
Managed services from whedo.it come in three tiers — Bronze, Silver, Gold. Same boutique business across all of them. Same Acronis MDR overlay, same Nerdio-orchestrated AVD where deployed, same Microsoft Cloud Partner backbone. The tiers differ in response time, hours of coverage, and how much of the security stack is included from day one.
Bronze is for environments where the platform is sound and the client just wants a phone number when something breaks. Silver adds proactive monitoring, monthly tenant reviews, and a tighter response SLA — the right baseline for most growing businesses. Gold adds 24/7 monitoring, the full security stack pre-configured, quarterly architecture reviews, and a vCIO role for strategic planning.
Direct engagement with whedo.it director on every call. Australian time-zone support. No tier-1 call centre, no junior handoffs, no rotating account managers. The platform automation handles the volume; whedo.it handles the judgement.
All tiers are billed monthly in advance, on a 12-month commitment. SLAs are written into the agreement, not handed out as marketing claims. Quarterly business review included on Silver and Gold.
Pricing scales with seat count. Volume discounts apply over 25 / 50 / 100 seats. Hardware, licences and Azure consumption billed separately at cost.
Email whedo.it with your environment size and constraints, or book a 30-minute scoping call. No deck, no pitch. Firm quote within a business day for most enquiries.
A Support Representative will get in touch.
A Support Representative will be in touch the same business day.
No deck, no pitch — walk your environment with a senior Australian practitioner. Confidential by default.
I built this business because I wanted to do Managed services properly — for a small number of clients, at a senior level, with the same person on the end of the phone every time. The work is too important and the stakes are too high for anything less.
Behind the formal qualifications: a Cyber Security degree from the University of the Sunshine Coast, currently working on my Master’s, plus a continuous stack of Microsoft, Acronis and Nerdio certifications — the ones that have to be renewed because the threats don’t stay still.
Behind the certifications: thirty years of doing the work. I cut my teeth in consulting, then went to Cisco on the team building the original iPhone — Cisco’s VoIP handset, the trademark Apple later acquired in the 2007 settlement. At TPG in 1999 I sold frame-relay networks when frame-relay was the cutting edge of business connectivity. I built and sold a Sydney-based MSP called Online IT before relocating to Perth.
Three decades of watching what’s actually changed and what hasn’t. The technology has changed almost beyond recognition. The principles haven’t. Identity first. Backup that has actually been tested. A senior practitioner who knows your environment. Calm in an incident. Honest answers when the answer is “no.”
That’s whedo.it. That’s the brief. That’s why long-tenure clients don’t leave.
— Warren Ephron, Director