Headquartered in Alkimos. Senior on every call. Remote IT for Australian SMBs.
whedo.it is headquartered in Alkimos, Western Australia. Most clients we never visit on-site — modern IT lives in the cloud, and the work happens through a managed connection. Suburbs we regularly serve are listed below; we can manage IT for any Australian business that lives mostly in Microsoft 365.
For the last five years, the work whedo.it does has been almost entirely remote-deliverable. Your Microsoft 365 tenant lives in Microsoft’s Australian data centres. Your Acronis backups live in Acronis’ Australian region. Your Azure Virtual Desktop instances run in West US 3 or Australia East. The endpoints — laptops, desktops, phones — are managed via Intune and the whedo.it RMM (Atera), which means we can patch them, configure them, lock them, wipe them, and troubleshoot them from wherever they happen to be.
The practical effect: most clients we never see in person. A Perth surveying firm in Joondalup, a builder in Bayswater, a diamond business in central Perth, a regional NFP with twenty-six sites — they all run the same way. Tickets come in through the portal, P1s through the phone, and the work gets done in the cloud, not on a callout.
If on-site does need to happen — new staff laptop deployment, network re-cabling, a physical incident response — we charge travel from Alkimos at standard rates for greater Perth, and by arrangement anywhere else in WA. Most of our clients have never needed it.
Service area: greater Perth metropolitan + remote management Australia-wide
Your suburb not listed? Almost certainly not a problem. We deliver IT services remotely to Australian SMBs in any location with reliable internet, including regional WA, the Eastern States, and remote sites. The list above is just where our existing client density is.
30-minute scoping call. Tell us where you are, what you have, and what's breaking. No travel cost to find out whether we're a fit.
A Support Representative will get in touch.
A Support Representative will be in touch the same business day.
No deck, no pitch — walk your environment with a senior Australian practitioner. Confidential by default.
I built this business because I wanted to do Managed services properly — for a small number of clients, at a senior level, with the same person on the end of the phone every time. The work is too important and the stakes are too high for anything less.
Behind the formal qualifications: a Cyber Security degree from the University of the Sunshine Coast, currently working on my Master’s, plus a continuous stack of Microsoft, Acronis and Nerdio certifications — the ones that have to be renewed because the threats don’t stay still.
Behind the certifications: thirty years of doing the work. I cut my teeth in consulting, then went to Cisco on the team building the original iPhone — Cisco’s VoIP handset, the trademark Apple later acquired in the 2007 settlement. At TPG in 1999 I sold frame-relay networks when frame-relay was the cutting edge of business connectivity. I built and sold a Sydney-based MSP called Online IT before relocating to Perth.
Three decades of watching what’s actually changed and what hasn’t. The technology has changed almost beyond recognition. The principles haven’t. Identity first. Backup that has actually been tested. A senior practitioner who knows your environment. Calm in an incident. Honest answers when the answer is “no.”
That’s whedo.it. That’s the brief. That’s why long-tenure clients don’t leave.
— Warren Ephron, Director