Lauren, Admin Manager, has been the client contact for the entire decade.
ANWEST Constructions, head-officed in Bayswater in Perth's inner north-east, has been on whedo.it's books for a decade. The firm delivers residential and commercial projects across Western Australia, including major collaborations with institutions such as Curtin University — the kind of multi-site builder where the operations team is constantly running concurrent jobs across the state from a head-office anchor.
When ANWEST first came across, the operational pain was familiar to anyone who's run a multi-site builder: drawings out of date the moment they were emailed, RFIs lost between cabin and HQ, version control devolving into a folder full of dated PDFs, and a VPN that worked when the wind was blowing the right way.
whedo.it built ANWEST a single-tenant Azure Virtual Desktop environment with Australian data residency, secure site-to-site links into every remote office, and central file governance — so a foreman at a regional site is looking at the same drawing as the project manager at HQ, in real time. Identity is M365-native with conditional access, MFA, and Intune device compliance across every laptop and tablet. Backup and recovery in place — immutable copies, off-site, AU-resident, rehearsed restores on a documented cadence.
The visible benefit is speed: drawing changes propagate the moment they're saved, and the field doesn't wait for the office. The invisible benefit is operational continuity. In ten years: no migration weekends, no major outages, no "we'll have to call the vendor and get back to you. Staff being able to work from home via secure Remote Desktop. Latest hardware builds and software for a demanding high energy business, that requires zero downtime
Lauren, ANWEST's Admin Manager, has been whedo.it's contact for the entire engagement — the same person on the other end of the call for ten years.
Warren rolled this out seamlessly across all our remote site Offices.Lauren — Admin Manager, ANWEST Constructions
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No deck, no pitch — walk your environment with a senior Australian practitioner. Confidential by default.
I built this business because I wanted to do Managed services properly — for a small number of clients, at a senior level, with the same person on the end of the phone every time. The work is too important and the stakes are too high for anything less.
Behind the formal qualifications: a Cyber Security degree from the University of the Sunshine Coast, currently working on my Master’s, plus a continuous stack of Microsoft, Acronis and Nerdio certifications — the ones that have to be renewed because the threats don’t stay still.
Behind the certifications: thirty years of doing the work. I cut my teeth in consulting, then went to Cisco on the team building the original iPhone — Cisco’s VoIP handset, the trademark Apple later acquired in the 2007 settlement. At TPG in 1999 I sold frame-relay networks when frame-relay was the cutting edge of business connectivity. I built and sold a Sydney-based MSP called Online IT before relocating to Perth.
Three decades of watching what’s actually changed and what hasn’t. The technology has changed almost beyond recognition. The principles haven’t. Identity first. Backup that has actually been tested. A senior business leader who knows your environment. Calm in an incident. I know how business should run on top of their IT requirements.
That’s whedo.it. That’s the short story. That’s why long-tenure clients don’t leave.
— Warren Ephron, Director