The common questions clients ask before, during, and after deployment. No marketing fluff; the answers we'd give on a scoping call.
whedo.it managed services come in three tiers — Bronze, Silver, Gold. The boutique business is the same across all of them; the tiers differ in response time, hours of coverage, and how much of the security stack is included from day one. The questions below come from prospects deciding whether to switch from a previous provider, and from clients deciding whether to step up a tier as they grow. Tier change is a paperwork update, not a project — you can move up or down at renewal. Annual commitment, monthly billing, SLAs written into the agreement.
Each product line has its own detail page with pricing and the architecture overview, plus a dedicated FAQ. Same brand voice, same operating cadence across all of them.
If you've got a Managed Services-specific question that isn't covered above, send a note. Replies typically within the hour, business hours, Perth time. No pitch attached.
A Support Representative will get in touch.
A Support Representative will be in touch the same business day.
No deck, no pitch — walk your environment with a senior Australian practitioner. Confidential by default.
I built this business because I wanted to do Managed services properly — for a small number of clients, at a senior level, with the same person on the end of the phone every time. The work is too important and the stakes are too high for anything less.
Behind the formal qualifications: a Cyber Security degree from the University of the Sunshine Coast, currently working on my Master’s, plus a continuous stack of Microsoft, Acronis and Nerdio certifications — the ones that have to be renewed because the threats don’t stay still.
Behind the certifications: thirty years of doing the work. I cut my teeth in consulting, then went to Cisco on the team building the original iPhone — Cisco’s VoIP handset, the trademark Apple later acquired in the 2007 settlement. At TPG in 1999 I sold frame-relay networks when frame-relay was the cutting edge of business connectivity. I built and sold a Sydney-based MSP called Online IT before relocating to Perth.
Three decades of watching what’s actually changed and what hasn’t. The technology has changed almost beyond recognition. The principles haven’t. Identity first. Backup that has actually been tested. A senior practitioner who knows your environment. Calm in an incident. Honest answers when the answer is “no.”
That’s whedo.it. That’s the brief. That’s why long-tenure clients don’t leave.
— Warren Ephron, Director