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version 26.5.1 · Self-Help · Wi-Fi & network~5 min read

Wi-Fi connected but no internet

DNS or DHCP issue 90% of the time. Sequence below clears both.

  1. Open a browser and try a different site (e.g. bing.com) — rule out a single site being down.
  2. Disconnect Wi-Fi (click the network icon in the system tray, click your network, Disconnect), wait 5 sec, reconnect.
  3. Restart Windows. Yes, really — this clears most network gremlins.
  4. Power-cycle the router: unplug it for 30 seconds, plug it back in, wait 2 minutes for full boot.
  5. Win+R, type cmd, in the terminal type ipconfig /flushdns and press Enter.
  6. Still broken? Try another device on the same Wi-Fi — if it also fails, the internet is down. If only your device fails, escalate.

Still stuck after those?

You’ve done the right thing by trying. Send whedo.it a quick note — what you tried, what you saw — and a senior pair of eyes will be on it the same business day.

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