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version 26.5.1 · Self-Help · Azure Virtual Desktop~3 min read

AVD session is slow or laggy

Three usual causes: your local internet, your device, or the AVD region.

  1. Run a speedtest (fast.com). AVD wants at least 10 Mbps down to feel snappy.
  2. Close anything heavy running locally (Teams meeting, video, OneDrive sync). AVD competes with them for bandwidth.
  3. Disconnect from AVD (don’t sign out — just close the window). Wait 30 seconds. Reconnect.
  4. If on Wi-Fi, switch to Ethernet for the duration — cuts latency by half typically.
  5. If it’s still slow, take a screenshot of the AVD session info (Connection → Diagnostics) and send to Warren.

Still stuck after those?

You’ve done the right thing by trying. Send whedo.it a quick note — what you tried, what you saw — and a senior pair of eyes will be on it the same business day.

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